products

The stainless steel balls roll the smoothest of the 3 options and release the least amount of oil. You will vaguely see the oil on the skin.

The glass balls fit the tightest in the encasing of the 3 options. Some customers feel they do not release any oil, however because they are a tight fit, they just need a little TLC and love to get them rolling. They release a mid-amount of oil.

The orifice reducer in your EO bottles have a small air hole that allows the oil to flow more freely. The orifice reducers in the drams do not have this, making it a little more difficult to release the oil, but it is also less likely to leak.

How to use: Remove the cap, turn the bottle upside down and gently give it a tap on the bottom a few times. Keep in mind that the orifice reducers in the drams are different than the ones in essential oil bottles.

Our roller balls are designed to fit our 5ml and 10ml roller bottles. They are the same balls that dōTERRA uses on their bottles and yes, they should fit dōTERRA’s bottles. HOWEVER we can not guarantee that they will fit as neck sizes vary from bottle to bottle.

5 ml… we joke. We always recommend the 10ml rollers for personal use (so you do not need to constantly make a specific blend), while the 5ml rollers are the perfect size to give away samples of blends or as incentives/prizes.

Yes they can! We usually reuse our roller bottles with the same (or complementary) blends. If you choose to switch the blends and do not wish to purchase new bottles, here is our recommendation for cleaning them: soak the separate pieces in a bowl of hot water with a ¼ cup of baking soda and a tbsp of cleaner concentrate (or castile soap). Rinse and refill!

The 1/4 drams are 1ml and are great for a 100% pure sample of essential oil. The bottle will hold about 20 drops of oil. The 5/8 drams are 2ml and are really nice to give a diluted sample of essential oil or a blend.

Our sprayer tops and lotion pumps are designed to fit several different sized bottles, which is why the hose (plastic straw) is extra long. Just trim the hose to size (the descriptions on the website will specify which spray tops/lotion pumps will need to be trimmed).

In short, yes, the fractionated coconut oil does expire. The expiry date listed on the bottle is required, but FCO has a very long shelf life, generally speaking (approximately 2-3 years, and does not require any special storage). We recommend you to not ingest the oil because it is processed in a facility where other products are processed, such as butters and waxes.

Our premium Organic Shea Butter is unrefined, which is why it has a soft grainy texture.

We recommend roller bottles! We use 10ml roller bottles for personal use so that the blend does not need to be made as often. To go along with the rollers, you will need some fractionated coconut oil (FCO) to mix the blends. Our Usage Guide is an affordable resource for beginners (or even experienced EO users). 

We cannot guarantee our products with the use of essential oils or carrier oils. Depending on the ingredients or amount of oils in your mixture, your trigger/mister tops may deteriorate quicker than expected or clog. We recommend using an emulsifier in your mixture to keep the oils suspended and away from the silicone trigger mechanisms. Replacement triggers and misters are available online to purchase.

Our roller balls have been designed to minimize leakage, however, it is important to keep in mind that they are a dispensing tool and some minor leakage may occur. Ensuring your lids are on securely and storing your bottles in an upright position will help to minimize any leakage. Using a travel case (such as our EVA roller case) can also help with proper storage and minimize leakage. For roller balls that are a bit tight and don’t roll smoothly, we recommend to “lube ‘em and love ‘em”, by adding a bit of fractionated coconut oil and applying pressure with your thumb while rolling. This generally helps to loosen them up. Replacement roller ball tops are available for purchase on the website.

shipping/pick-up

We strive to get all packages ordered before 12pm out on the same day. We want you to receive your order as soon as possible, so we try and use UPS whenever we can. They're quick! 

No, but our website is open 24/7. We do offer scheduled curbside pickup at our office/warehouse (purchases and pickup appointments must be completed online prior to pickup). Store Pickup option can be found on the "view cart" page. 

Yes, anyone can come in and pick up your order for you! We ask that you send us a heads up email notifying us. We will also require a signature and contact information from them when the order is released. If you are picking up a group of orders for others we ask that you please have a list of all the names.

We ship free to all provinces across Canada for orders over $150 (excluding wholesale and bulk items). All "free shipping" orders will be shipped via ground shipping. If you're looking to receive it sooner, we do offer a few express options.  

While we'd love to ship all packages for free, currently our Canadian shipping partners do not make that financially possible. In order to help out on shipping fees, we offer a flat rate shipping option for orders between $50-$149.99 (excluding wholesale and bulk items). All flat rate orders will be shipped via ground shipping. If you're looking to receive it sooner, we do offer a few express options.

returns

If for any reason you're not 100% satisfied, let us know! We're here to do our best to make sure you're happy with your purchase.

All returns must be pre-authorized by My Essential Business. For your return authorization please email hello@myessentialbusiness.com. Returned items must be in the original packaging, unused and in the same condition as received. For your protection we recommend all returns be sent back by a traceable carrier. You will be responsible for all charges regarding shipping. 

Please report your damaged or defective products within 10 days of the original purchase date. My Essential Business will cover the costs to replace your item. A photo of product and/or shipping packaging will be requested by our Customer Experience team as well as any additional information required.

No refunds will be issued for any used items. No refunds will be issued for shipping charges or fees. Items returned used or not in original packaging will not be refunded. 

All books are final sale. No refunds will be issued. 

local reward points

We want to make it as easy for you to earn rewards as possible, you can earn rewards by shopping with us, by liking us on facebook or instagram, by sharing our store on facebook, by referring friends directly to our store, and by having a birthday :) (we just need to know the day a month in advance). When you sign-up now, for a short time we're giving everyone 250 points, just to say thanks! 

Want to help your friends find the best shop online to get all your essential oil supplies, send them a custom link (available in your rewards portal), and as long as they've never shopped with us before, they'll get 15% off their first order of $50 or more and you'll get 500 points, just our way of saying thanks! There's no limit to how many friends you can refer.

Through your local rewards points portal you can share our website on facebook and twitter and earn points for it. You'll earn 50 local reward points every time you share it (max once a month, per platform). 

As long as you earn or use your local reward points at least once a year, they'll never expire. 

Unfortunately, we no longer have access to our old point system. In order to just say thanks for coming back to us, when you sign-up now, for a short time we're giving everyone 500 points, just to say thanks!