Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of Canada and the United States and other copyright laws, and is the property of My Essential Business, LTD. The collective work includes works that are licensed to My Essential Business, LTD. Copyright 2017, My Essential Business, LTD, ALL RIGHTS RESERVED. Reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by My Essential Business, LTD.
All trademarks, service marks and trade names of My Essential Business, LTD used in the site are trademarks or registered trademarks of My Essential Business, LTD.
Order Processing/Shipping Time
We require 1-3 business days to process an order. This does not include the shipping time.
Editing an Order
Please note that once an order has been submitted, it is final. No adjustments can be made. This includes redeeming a coupon, adding or removing a product, reversing a prioritized charge, etc. If for any reason, an order needs to be adjusted, the order will be cancelled in the system and the 10% fee will apply (please read about the return/cancellation policy for details).
All returns must be pre-authorized by My Essential Business, LTD, and a Return Merchandise Authorization (RMA) number must be obtained from My Essential Business, LTD and included with any return. Call us at 1-844-882-0632 or 647-882-0632, or email us at firstname.lastname@example.org to obtain an RMA number.
Any products that were received from My Essential Business, LTD in a damaged or defective state must be reported within 10 days of receipt. My Essential Business, LTD will replace a product that was received damaged or defective and reported within 10 days with an exact product replacement only.
Products received in error (wrong product) must be returned (at our cost) in the same condition and packaging in which they were received.
Items in new condition may be returned to My Essential Business, LTD within 30 days of purchase for a refund. These products MUST be returned in their original packaging and in the same condition in which they were received. This refund can either be issued as points in your account for future online purchases, or as a refund back to the original credit card used for the transaction for the purchase price, minus a 10% admin fee (applies to points and credit card).
No refunds will be issued for any outdated, used, or damaged items (except for items that were received damaged and reported within 10 days of receipt). No refunds will be issued for shipping charges. Items that are not shipped back in the original packaging will have 25% deducted from the refund. No refunds or exchanges will be approved after 60 days.
Diffusers have a different policy as dictated by the manufacturer because they are an electronic product that uses water. Diffusers come with a 90-day replacement warranty and a one-year manufacturer warranty. MEB will cover a replacement within 90 days of purchase. If a problem occurs, the diffuser must be sent back to My Essential Business Ltd where we will test the diffuser and determine if it is defective. If it is deemed defective we will ship out a new diffuser at our cost. After the 90 day replacement period, the manufacturer warranty will come into effect and the customer is responsible for all shipping costs.
Please note that there are no returns on weekends as Customer Service is CLOSED.
Coupon Codes and Specials
Coupon codes and specials cannot be combined. One code can be used at a time and does not apply to sale items or consignment products.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, My Essential Business, LTD disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. My Essential Business, LTD does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. My Essential Business, LTD does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
My Essential Business, LTD shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if My Essential Business, LTD has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a My Essential Business, LTD product is mistakenly listed at an incorrect price, My Essential Business, LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. My Essential Business, LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, My Essential Business, LTD shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by My Essential Business, LTD without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
My Essential Business, LTD may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address you have provided to My Essential Business, LTD.
Your use of this site shall be governed in all respects by the laws of the province of Ontario, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of My Essential Business, LTD products) shall be in the provincial or federal courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of My Essential Business, LTD products) must be commenced within one (1) year after the claim or cause of action arises. My Essential Business, LTD' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. My Essential Business, LTD may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a My Essential Business, LTD or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
My Essential Business, LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, My Essential Business, LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, My Essential Business, LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to My Essential Business, LTD in its sole discretion.
You agree to indemnify, defend, and hold harmless My Essential Business, LTD, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, My Essential Business, LTD may link to sites operated by third parties. However, even if the third party is affiliated with My Essential Business, LTD, My Essential Business, LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of My Essential Business, LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, My Essential Business, LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).