All returns must be pre-authorized by My Essential Business, LTD. email firstname.lastname@example.org. Returns must be requested within 30 days of the original purchase date. Returned items must be in the original packaging, unused and in the same condition as received. For your protection we recommend all returns be sent back by a traceable carrier. The customer is responsible for all charges regarding shipping due to buyers remorse or incorrect ordering. Refunds will be provided in the form of a gift card or MEB Points.
Items Received Damaged or Defective
Items must be reported within 10 days of the original purchase date. My Essential Business, LTD will cover the costs to return or replace your item. A refund for the paid purchase price can be issued back to the customer in the form of a gift card or in MEB Points on your My Essential Business, LTD account. A photo of product and/or shipping packaging will be requested by our Customer Experience team as well as any additional information required. If a photo cannot be provided, a refund or credit cannot take place. Diffusers and sale items are separate from these terms.
Past 60 days, Used, or Damaged
No refunds will be issued for any outdated, used or damaged items (unless reported within 10 business days). No refunds will be issued for shipping charges or fees. Items returned used or not in original packaging will be subjected to a 25% fee deducted from the refund. Returns or replacements will not be processed or accepted after 60 days from the purchase date. If an item is returned without authorization or past the 60 days, the refund will not be processed and the customer will be responsible for collecting the item. Refunds will not be provided for products that My Essential Business, LTD no longer carries.
Sale items are final sale and no refunds will be issued. If your item is received defective or damaged, contact our customer service department. An exact product replacement or refund will be be provided. Promotions cannot be combined. This includes free shipping, Wild Wednesday specials and more. Coupon or discount codes will have their own rules and restrictions as stated within each individual code. These could vary from code to code.
Diffusers have a 90-day replacement warranty and a one-year manufacturer warranty. My Essential Business, LTD will cover a replacement within 90 days of purchase. If a problem occurs, the diffuser must be sent back to My Essential Business, LTD to test the diffuser and if it is deemed defective we will ship out a new diffuser at our cost. After the 90 day replacement period, the manufacturer warranty will come into effect and the customer is responsible for all shipping costs.
Trigger and Spray Tops
We cannot guarantee our products with the use of essential oils or carrier oils. Depending on the ingredients or amount of oils in your mixture, your trigger/mister tops may deteriorate quicker than expected or clog. We recommend using an emulsifier in your mixture to keep the oils suspended and away from the silicone trigger mechanisms. Replacement triggers and misters are available online to purchase.
Our roller balls have been designed to minimize leakage, however, it is important to keep in mind that they are a dispensing tool and some minor leakage may occur. Ensuring your lids are on securely and storing your bottles in an upright position will help to minimize any leakage. Using a travel case (such as our EVA roller case) can also help with proper storage and minimize leakage. For roller balls that are a bit tight and don’t roll smoothly, we recommend to “lube ‘em and love ‘em”, by adding a bit of fractionated coconut oil and applying pressure with your thumb while rolling. This generally helps to loosen them up. Replacement roller ball tops are available for purchase on the website.